Background
The Magistrates’ Court of Victoria (MCV) handles approximately 90 percent of Victorian court cases, with more than 300,000 matters passing through its 51 venues every year. To deal with such a high volume of cases, over recent years MCV has embarked on a digital and service transformation to streamline how it provides its services to users. A significant aspect of this has been transitioning appropriate cases over to online hearings.
In its endeavour to be an innovative, accessible and responsive court that provides quality services to the Victorian community, MCV sought to understand how its online presence could more effectively support the needs of court users. MCV needed a partner that could help it develop a digital strategy and functionality roadmap to define the optimal future digital experience for both court users and MCV itself.
Luminary was selected to undertake the project, with a focus on the website as the MCV’s ‘digital front door’.
Quick stats
number of cases per annum heard by MCV
proportion of Victorian cases that come before a Magistrates’ Court
number of stakeholder and user interviews conducted
What we did
Laying the foundations
The starting point for the project was MCV’s goals to:
- Create a future state design of the external user digital ecosystem
- Make the court user journey as simple as possible – beginning with the website, to enable people to access key information, guidance and services to aid their experience with the court
- Create easier pathways to manage low-risk cases online.
In addressing these goals, there were a number of challenges that needed to be taken into consideration, including recognition of the fact that there is no ‘general’ court user. The breadth of MCV’s services and the types of matters it hears mean that there is significant diversity among users, making it difficult to determine a ‘typical’ user journey.
In order to make the system accessible to all, it was necessary to simplify content to support all users for their day in court. The use of plain language, rather than legal jargon, was essential so that everyone could understand the process.
There was also a need to elevate perceptions of online hearings to bring them into line with the gravitas associated with in-person hearings.
With these issues in mind, Luminary’s task was to figure out how to use MCV’s digital ecosystem to enhance efficiency, transparency and user support.
The strategy and roadmapping process
Several key focus areas were ascertained from the outset:
The Online Magistrates’ Court – including elevating the online court experience and finding ways to incentivise people to take this pathway if it is deemed appropriate for their circumstances.
Centring the user – supporting users with plain language and personalised experiences to help them access services such as legal aid and interpreters, with SMS and email prompts to navigate the system.
Website hygiene - covering SEO and analytics best practices, Information Architecture and wireframing.
Better outcomes for MCV - streamlining the triaging of users (i.e. ascertaining what their matter is about, and whether it would be appropriate for them to go through the online court).
Luminary then undertook a coordinated set of collaborative activities to create a digital strategy and roadmap for MCV, including:
- Immersion workshop
- Insights review
- Analytics review
- SEO review
- Comparator review
- Stakeholder interviews
- User interviews
- Ideation workshop.
The outputs
At the end of the process, Luminary produced a set of recommendations to help MCV achieve its vision ‘to be an innovative and accessible court offering contemporary online services that support the delivery of fair, efficient and transparent justice’.
The recommendations were presented in the form of a digital roadmap, consisting of two parts:
- A Visual Digital Roadmap - with a holistic overview of features
- A Feature List Spreadsheet - providing detailed descriptions and the strategic rationale behind each item listed on the visual roadmap.
The roadmap addresses each of the key focus areas, providing recommended tactics to address each area. For example, in relation to elevating the online court experience, it suggests establishing protocols and educating users on expectations, such as the need to find a quiet space to dial in from. Ultimately this roadmap will help guide MCV in building capability and functionality to support a best practice interactive digital experience for court users.
In addition to the roadmap, which focuses on an initial 3-year period, Luminary provided a Blue Sky Digital User Flow, highlighting an ideal future state for MCV and envisioning what a future court experience could ultimately look like.
Keep Reading
Want more? Here are some other examples of our work that you might be interested in.
[{"itemId":"7292c167-216b-40fe-bc19-72fa0c79cddd","title":"Australian Centre for the Prevention of Cervical Cancer","introduction":"The Australian Centre for the Prevention of Cervical Cancer (ACPCC) is Australia’s leading organisation for cervical cancer prevention.","linkUrl":"/australian-centre-for-the-prevention-of-cervical-cancer","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/3e2de707-d319-4335-b6b4-65efd2cf1137/ACPCC-Hero%20Banner.jpg?h=350&fm=webp","alt":"Doctor with patient","width":1945,"height":1094},"lastModified":"2023-04-14T06:50:17.8514631Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"6904c7d6-ba06-4fda-8921-ea2b8dc46fab","title":"AusAppPathways App","introduction":"The Australian Apprenticeships and Traineeships Information Service needed to create a mobile-friendly tool to help people make their chosen career a reality.","linkUrl":"/ausapppathways-app","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/dc0e3561-a903-44a4-9fa8-44bb1f493144/10_hero-project_AusPathway.jpg?h=350&fm=webp","alt":"Four young people looking at their mobile phones","width":1600,"height":900},"lastModified":"2023-09-19T04:55:11.7152136Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"a276d0b9-3b6a-4e40-9537-725498795d1c","title":"Avant","introduction":"Avant’s website rebuild has resulted in a comprehensive portal that serves as a premier destination for healthcare professionals.","linkUrl":"/avant","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/263d52e0-91a1-4d7d-b50a-d4cd46392460/template-feature_hero%402x.png?h=350&fm=webp","alt":"A doctor sitting in a chair","width":3840,"height":2160},"lastModified":"2024-04-23T08:33:01.3349188Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"2efe1f62-b4a8-43e5-b921-7a69eaf6e74d","title":"Beyond Blue","introduction":"Beyond Blue needed to transition away from a legacy CMS which was preventing it from supporting the mental health of the community in the best possible way.","linkUrl":"/beyond-blue","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/303bd2df-8a43-4b70-a964-bac351634fee/BB-case-study-hero.png?h=350&fm=webp","alt":"Picture of a person standing under an umbrella with rain","width":1440,"height":810},"lastModified":"2024-06-17T03:35:12.5785331Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"a0d0ba93-26c4-4157-a7fc-a24adaabca14","title":"Cancer Council Australia","introduction":"Cancer Council is the nation’s leading cancer charity, and the only Australian charity working across every aspect of every cancer.","linkUrl":"/cancer-council-australia","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/39fbad39-8379-4682-b59a-027402a9f3c7/CC-%20Hero%20Banner.jpg?h=350&fm=webp","alt":"Lady with cup of tea laughing","width":1945,"height":1094},"lastModified":"2023-09-19T05:19:55.8820686Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"f7258f07-ad22-4d17-acb8-42152ecf91d9","title":"Yarra City Council","introduction":"The City of Yarra is a local government area (LGA) in the inner eastern and northern suburbs of Melbourne, with a population of 91,543 residents. Some of Melbourne’s most iconic suburbs belong to the City of Yarra, including Richmond, Collingwood, Fitzroy and Carlton North.","linkUrl":"/yarra-city-council","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/350cd4e5-a619-4c97-9fba-8097289b2e05/yarraCity-case-study-hero.jpg?h=350&fm=webp","alt":"Picture of a government city council","width":1440,"height":810},"lastModified":"2023-11-23T23:56:32.5942493Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"ca642e38-73cd-4512-83eb-aefad7bb051f","title":"Clipsal by Schneider Electric","introduction":"Clipsal needed a fresh new website to optimise the user experience and better showcase its product range.","linkUrl":"/clipsal-new","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/2b6ea146-defd-483e-8a72-f2919f3492c5/Clipsal_CaseStudy_16x9_hero.jpg?h=350&fm=webp","alt":"Clipsal on a laptop","width":1440,"height":810},"lastModified":"2023-09-19T05:19:17.564572Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"c327ec2c-97c3-48a5-8c21-aaf57176ea06","title":"Global portfolio prioritisation for Schneider Electric","introduction":"Luminary was engaged to improve Schneider Electric's management of the digital portfolio across different teams and countries to enhance visibility and reduce the time in which jobs and ideas are assigned and completed.","linkUrl":"/portfolio-prioritisation-schneider-electric","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/ee311036-6c38-4bff-a78b-8cb9d94027f4/SE%2BJiraAtlassian-Hero%20Banner%20%281%29.jpg?h=350&fm=webp","alt":"Picture of the Jira platform for Schneider Electric","width":1200,"height":675},"lastModified":"2023-06-05T04:24:42.0001936Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"235bb343-860b-4fbb-a1cd-6ba86858d339","title":"Clipsal Electrical Design Application","introduction":"The Clipsal Electrical Design Application is a web-based app that enables professional consultants to help homeowners who are building or renovating to tailor their electrical, lighting and smart home plans and bring them to life.","linkUrl":"/clipsal-electrical-design-application","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/0d63608d-c923-4748-8156-b1a0c95226b5/Clipspec-Hero-Banner.jpg?h=350&fm=webp","alt":"Clipspec floor plan","width":1945,"height":1094},"lastModified":"2023-09-19T04:40:21.6727675Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"f30e3b27-4ea5-4191-ad68-c9382c0a2c51","title":"Crown Gifts","introduction":"Crown Gifts is an e-commerce site owned by Crown Resorts. Luminary replatformed the site onto Kentico 13 to bring it into line with Crown’s other digital assets.","linkUrl":"/crown-gifts","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/92ecda73-4001-4b55-8d0f-8bc30e209ba5/Crown-Hero%20Banner.png?h=350&fm=webp","alt":"Crown Gifts hero","width":1440,"height":810},"lastModified":"2024-10-24T04:31:24.341492Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"55b8f715-7f48-4853-b293-a6b9436b7a3e","title":"Fandelo","introduction":"Fandelo is a social engagement platform that fosters fan-based communities centred around sports, music and entertainment.","linkUrl":"/fandelo","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/f9676f92-8333-4452-8507-9979803bde23/template-feature_hero.png?h=350&fm=webp","alt":"Fandelo hero image","width":1600,"height":900},"lastModified":"2023-11-14T00:20:50.5703596Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"25e577e6-0283-43be-8338-1484b84466ef","title":"Fleet Plant Hire","introduction":"Fleet Plant Hire is a trusted leader with a continually growing database of over 2,500 registered earthmoving contractors, offering a wide range of highly skilled and industry-compliant operators and plant equipment to meet the needs of small and large projects.","linkUrl":"/fleet-plant-hire","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/79d501b9-2371-40ba-a48f-a35c2eb1e762/Screen%20Shot%202023-04-03%20at%208.42.43%20pm.png?h=350&fm=webp","alt":"Picture of a tractor grid in the soil","width":1916,"height":1070},"lastModified":"2023-04-17T04:01:17.5124645Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"14bb417f-7217-41ec-8a86-692071800864","title":"FlexSelect","introduction":"Schneider Electric was looking for a tool that would completely revolutionise the way it went to market with its electrical distribution boards.","linkUrl":"/flexselect","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/3c45d90d-1238-42df-bfac-dc167428f134/05_hero-project_FlexSelect.jpg?h=350&fm=webp","alt":"Image show FlexSelect application on a tablet","width":1600,"height":900},"lastModified":"2023-09-19T04:54:28.2251678Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"bc592cd9-0f23-4ad0-8bbc-e95cfa8632ca","title":"Fuso","introduction":"Fuso approached Luminary seeking to significantly improve customer engagement through the enablement of personalised product matching, and a greatly enhanced enquiry experience.","linkUrl":"/fuso","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/89178797-7c07-442c-be2a-2050db5801a2/Fuso-Hero%20Banner.png?h=350&fm=webp","alt":"Fuso truck on a bridge","width":1600,"height":900},"lastModified":"2023-06-27T02:09:05.5286584Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"63901126-7597-4454-88e4-dcf7ca361ccc","title":"Healthylife ","introduction":"Healthylife – part of the Woolworths Group – is a digital startup that provides customers with health and wellness advice, services and products.","linkUrl":"/healthylife","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/5a07b98e-f311-4727-906d-e74187f084e3/HL-Hero%20Banner%402x.jpg?h=350&fm=webp","alt":"HealthyLife website ","width":3890,"height":2188},"lastModified":"2024-06-24T05:59:38.0249316Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"c148c9f8-9b05-43d5-b9bd-35aba15a1fe2","title":"Hume Bank","introduction":"Hume Bank needed a world-class site that would appeal to a broad customer base.","linkUrl":"/hume-bank","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/5bc2ef75-961e-4649-81f6-cb1c405eea94/06_hero-project_HumeBank.jpg?h=350&fm=webp","alt":"Image showing Hume Bank website on a mobile phone","width":1600,"height":900},"lastModified":"2023-01-25T04:26:17.7510758Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"55c065d3-db62-4bb2-84b1-7bacace40046","title":"IFM Investors","introduction":"IFM Investors appointed Luminary to deliver a new corporate website to deliver on the needs of its growing international audience.","linkUrl":"/ifm-investors","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/34126cdc-4f85-4045-bb4c-435c17e4c25b/ifminvestors04.jpg?h=350&fm=webp","alt":"IFM hero image","width":1600,"height":900},"lastModified":"2023-09-01T03:00:22.6360227Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"b6ba61e3-71de-44c3-9fb5-2600cb91e73d","title":"Kapitol Group","introduction":"Kapitol Group’s digital transformation and growth-geared website.","linkUrl":"/kapitol-group","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/7b21882b-6eea-4ec2-928b-df101e194139/ben-allan-BIeC4YK2MTA-unsplash.jpg?h=350&fm=webp","alt":"Picture of a Kapitol Group construction site","width":6000,"height":4000},"lastModified":"2023-03-02T02:52:58.1479747Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"e19b368d-2d38-4c11-aca9-73e998265725","title":"legalsuper","introduction":"legalsuper approached Luminary following a significant brand refresh and was faced with the predicament of redesigning and redeveloping their existing website or investing in a new build on a more suitable technical platform to suit their future needs.","linkUrl":"/legalsuper","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/30b520bb-72ac-4aa1-8daf-cd6d9da40249/OPTION%202.png?h=350&fm=webp","alt":"Picture of legalsuper team in a meeting in black and white","width":1321,"height":744},"lastModified":"2024-07-28T23:11:25.6278759Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"a351c735-39a5-4f1e-8dbd-2a6d11936442","title":"Magistrates Court of Victoria","introduction":"The Magistrates’ Court of Victoria engaged Luminary to help design a future-state digital service ecosystem.","linkUrl":"/magistrates-court-victoria","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/2db8f116-bc8a-43c7-8dea-660c48c9c1fb/Untitled%20presentation.jpg?h=350&fm=webp","alt":"Picture of the Melbourne Magistrates Court","width":960,"height":540},"lastModified":"2024-03-18T23:54:39.5244922Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"8459efcd-4f23-4d5c-9901-8dabd129d029","title":"Melbourne Airport","introduction":"Implemented by Luminary and designed by Hardhat, the Melbourne Airport website is a future-focused digital platform built on headless CMS platform Kontent.ai. ","linkUrl":"/melbourne-airport","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/56bd154d-18c1-4cea-8b9d-b870de68fcf6/MA-feature_hero.png?h=350&fm=webp","alt":"Plane flying overhead","width":2000,"height":1125},"lastModified":"2023-08-15T06:17:29.7896927Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"1f9883a2-4afa-4386-be85-9a025cca11ea","title":"Melbourne Airport wayfinding system","introduction":"Streamlining the journey: Melbourne Airport’s new wayfinding system provides travellers with a faster, more efficient airport experience.","linkUrl":"/melbourne-airport-wayfinding-system","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/5c0b4527-7e0d-4941-b104-e882f40a84bb/MA-Hero%20Banner.jpg?h=350&fm=webp","alt":"A man walking through Melbourne airport talking into a phone","width":2880,"height":1620},"lastModified":"2024-09-26T07:09:27.3598464Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"ab71c768-f80d-4125-ac97-656a514d0ad8","title":"Money3","introduction":"Money3 approached Luminary intending to establish a more solid and recognisable brand and carve out a place in the market amongst leading non-band providers. ","linkUrl":"/money3","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/54815af2-b200-4fa1-804d-40f76d01f998/template-case-study-hero%402x.jpg?h=350&fm=webp","alt":"Picture of two women sitting in the boot of a car","width":1440,"height":810},"lastModified":"2024-03-28T02:05:15.7274531Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"be572187-3511-4393-9a81-79bad5125c5e","title":"New South Wales Government Headless Content Advisory ","introduction":"The New South Wales Government OneCX Program engaged Luminary for an advisory project on headless CMS. Specifically, they wanted Luminary to clearly define and exhibit headless CMS so that its government agencies were aligned on what it means.","linkUrl":"/new-south-wales-government-headless","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/7e1b3cca-a3b2-480f-83a4-18aef27835f7/dan-freeman-7Zb7kUyQg1E-unsplash%20%281%29.jpg?h=350&fm=webp","alt":"Picture of the NSW Gov landscape","width":1439,"height":810},"lastModified":"2023-11-15T01:52:08.2239086Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"4f7cfa9a-b152-40dd-9a5b-f87bab10e21e","title":"Outerspace Design","introduction":"Product design consultancy Outerspace Design sought Luminary’s assistance to design a website that would reflect its contemporary vision and outlook.","linkUrl":"/outerspace-design","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/eb1be2c9-cae2-497d-8b8f-1188dd03a60f/outerspace-case-study-hero.jpg?h=350&fm=webp","alt":"Product design team","width":1440,"height":810},"lastModified":"2023-09-20T23:37:27.5849263Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"22d78be3-aa16-4a9f-a590-fd6ab234892b","title":"Pearson Australia Schools","introduction":"Pearson is a leader in the education publishing market, supporting over 25 million students across 70 different countries. The global dominance of this British-founded company has meant that most Australian students have used a Pearson textbook or digital resource as part of their primary, secondary or tertiary schooling.","linkUrl":"/pearson","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/fb5b63f7-14e5-4aa2-b614-5d92875a4eca/PearsonAUK12-feature_hero.png?h=350&fm=webp","alt":"Picture of a student standing in a classroom holding a Pearson textbook","width":3840,"height":2160},"lastModified":"2023-10-23T08:48:34.1692369Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"11c0f656-f986-4c93-b2fe-b9026d7f6bcf","title":"Pet Culture","introduction":"Backed by Woolworths and pet insurance specialists PetSure, PetCulture is a new online destination for pet owners.","linkUrl":"/pet-culture","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/40cae930-037d-4400-8a0b-c5cdb0069e85/IC-Hero%20Banner.png?h=350&fm=webp","alt":"Cute dog looking wistful","width":3890,"height":2188},"lastModified":"2023-11-13T03:37:08.0271282Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"39093a94-a51a-43e6-b41f-410488bbbbbc","title":"TTI Group (Ryobi)","introduction":"The parent company of household names Ryobi, AEG and Milwaukee, TTI Group, sought Luminary’s assistance to select a future-proof CMS for the re-platforming of eight of its brand websites.","linkUrl":"/tti-group","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/6e14f241-9706-4aaa-9237-29aba853fc41/template-case-study-hero%402x.jpg?h=350&fm=webp","alt":"Picture of a man using a Ryobi power tool in a shed","width":2880,"height":1620},"lastModified":"2024-03-28T06:00:18.8634592Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"e1a66d93-3eb8-4343-af7e-c97a3a03b0c5","title":"Save the Children","introduction":"Facilitating story-driven content and a smooth user flow to maximise donations and streamline content administration.","linkUrl":"/save-the-children","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/d2782355-ccfc-41c0-83d0-b25895ff9c8c/StC-hero%20image.jpg?h=350&fm=webp","alt":"Little girl","width":1600,"height":900},"lastModified":"2024-10-24T05:00:28.5790734Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"788799fe-43b9-42ea-9636-06c3b819f11e","title":"Simplot","introduction":"Simplot has been serving up convenient, balanced meals for decades, found on the shelves of major supermarkets and in the pantries of Australians and New Zealanders.","linkUrl":"/simplot","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/20aecfb6-6ae5-4b18-b128-6c94a7cb8d74/Simplot-Hero%20Banner.jpg?h=350&fm=webp","alt":"Picture of a farmer outdoors holding green beans for Simplot food production","width":1945,"height":1094},"lastModified":"2024-02-06T03:25:34.3485675Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"627cab70-3f5b-44be-9507-5a5f94a5bef1","title":"The Salvation Army Discovery Project","introduction":"A deep discovery engagement with Luminary has helped lay the foundations for a far more user-centric website for The Salvation Army.","linkUrl":"/the-salvation-army-discovery-project","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/d6e69bd9-6b01-4d6c-8273-6bfd7ca620d0/salvos-case-study-hero.jpg?h=350&fm=webp","alt":"Woman in high vis vest standing with a box in front of a Salvos truck","width":1440,"height":810},"lastModified":"2023-07-14T01:19:12.8888805Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"7dc0e941-ed52-41bd-8c23-55697b418b16","title":"UNICEF Australia","introduction":"UNICEF Australia engaged Luminary to undertake a complete website rebuild, from discovery through to continuous improvement.","linkUrl":"/unicef-australia","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/97ca4e5a-46b0-4184-ba07-a018077b6643/Unicef-Hero%20Banner.png?h=350&fm=webp","alt":"A female UNICEF worker with a child","width":3890,"height":2188},"lastModified":"2023-08-15T06:27:37.5385481Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"}]
