interviews conducted
regions included
recommendations
The challenge
Founded in 1871, Weir manufactures technology solutions for the mining industry, and provides after-sales services to a global customer base. The company’s innovative approach to engineering provides solutions to critical challenges within the mining supply chain, while striving for more efficient and sustainable mining practices.
Weir’s UX team approached Luminary to undertake comprehensive research into its two potential digital platforms – it’s current publicly accessible sales and marketing web platform, and a future customer-only product portal.
The research needed to take into consideration Weir’s operations globally, including the differences based on location and culture, and the fact that several brands had been acquired under the Weir umbrella in recent years. The aim was to bring together insights from all of these locations and brands and produce a set of recommendations that would help to unify Weir’s digital presence and deliver a consistent and positive customer experience.
What we did
The first stage of the project was to conduct market research to understand what competitors were doing and to inform our research approach.
We then conducted research interviews with customers and non-customers (potential or former customers) to understand their behaviours, pain points, unmet needs and overall experience of using Weir’s digital channels. We conducted 23 interviews, ranging in duration from 60 to 90 minutes, and encompassing locations from Australia, the UK, and US, to Russia, Papua New Guinea and Kazakhstan. Interviewees came from both rural and remote locations and represented a cross-section of different cultures. The questions covered a range of topics including what a typical workday/work week would look like, key challenges, and how they buy products, to understand how Weir products fit into their daily work routines.
We synthesised the research progressively and debriefed regularly with the Weir team to ensure we had left no stone unturned. The process was very iterative, with the Weir and Luminary teams meeting at least twice a week to discuss findings and progress.
From this research, we developed five role-based personas - EPC Solutions Consultant, Procurement Manager, Maintenance Manager, Supply Chain Manager, and Inventory Manager. The role-based personas uncovered the needs, goals and barriers of the key decision making and influencing roles within Weir’s customer base. The findings were set out in a format that aligned with Weir’s existing approach to personas, so that they would be consistent with other projects that were happening at the same time and would form part of a common language to describe user needs across all of the company’s platforms.
The result
Once the research phase of the project was complete, we documented our recommendations to form a starting point for the future state journeys to be developed, the website to be designed, and the portal features to begin.
For the most part, our findings were fairly consistent across locations and cultures. Across the board there was a heavy reliance on emails and direct contact with Weir sales reps as a ‘workaround’ to a digital platform that was not providing the information and functionality that customers needed. This was proving problematic for customers, especially when people left the company, making information extremely hard to find.
Language barriers were identified for non-English speaking countries, particularly in relation to technical manuals. Often, non-English speaking customers were having to resort to Google Translate to make sense of such information. Some cultures were also found to be more reluctant than others to ask for help.
At the end of the project, we produced a report of our findings, incorporating more than 20 formal recommendations. Some were relatively self-evident – like offering content in relevant languages, and curating the information for customers so that it’s applicable to their circumstances – while others were more nuanced and specific to Weir.
Alongside these detailed and specific recommendations, Luminary assisted Weir with implementing a change management process within the organisation to maximise acceptance and buy-in from stakeholders and employees.
Educating people on how to use new digital systems would also be critical to a successful transition. You can build great digital channels, but without changing the processes that support them and the underlying behaviours of internal stakeholders, they may not reach their true potential.
The next stage in Weir’s digital customer experience journey is to use Luminary’s findings as a solid foundation from which to build its website and authenticated portal.
“Working with Luminary was an absolute pleasure. From day one they felt like a partner, rather than an agency. The team took the time to fully understand the intricacies of our business and were able to identify solutions and processes which fully met our needs. Naturally, with any large project there were instances where changes in process were required. The Luminary team were always open to changing approach as the project evolved. They worked efficiently and transparently throughout the project. We were very impressed with the team’s results – we would not hesitate to work with Luminary again in the future.
Keep Reading
Want more? Here are some other examples of our work that you might be interested in.
[{"itemId":"7292c167-216b-40fe-bc19-72fa0c79cddd","title":"Australian Centre for the Prevention of Cervical Cancer","introduction":"The Australian Centre for the Prevention of Cervical Cancer (ACPCC) is Australia’s leading organisation for cervical cancer prevention.","linkUrl":"/australian-centre-for-the-prevention-of-cervical-cancer","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/3e2de707-d319-4335-b6b4-65efd2cf1137/ACPCC-Hero%20Banner.jpg?h=350&fm=webp","alt":"Doctor with patient","width":1945,"height":1094},"lastModified":"2023-04-14T06:50:17.8514631Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"6904c7d6-ba06-4fda-8921-ea2b8dc46fab","title":"AusAppPathways App","introduction":"The Australian Apprenticeships and Traineeships Information Service needed to create a mobile-friendly tool to help people make their chosen career a reality.","linkUrl":"/ausapppathways-app","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/dc0e3561-a903-44a4-9fa8-44bb1f493144/10_hero-project_AusPathway.jpg?h=350&fm=webp","alt":"Four young people looking at their mobile phones","width":1600,"height":900},"lastModified":"2023-09-19T04:55:11.7152136Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"a276d0b9-3b6a-4e40-9537-725498795d1c","title":"Avant","introduction":"Avant’s website rebuild has resulted in a comprehensive portal that serves as a premier destination for healthcare professionals.","linkUrl":"/avant","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/263d52e0-91a1-4d7d-b50a-d4cd46392460/template-feature_hero%402x.png?h=350&fm=webp","alt":"A doctor sitting in a chair","width":3840,"height":2160},"lastModified":"2024-04-23T08:33:01.3349188Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"2efe1f62-b4a8-43e5-b921-7a69eaf6e74d","title":"Beyond Blue","introduction":"Beyond Blue needed to transition away from a legacy CMS which was preventing it from supporting the mental health of the community in the best possible way.","linkUrl":"/beyond-blue","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/303bd2df-8a43-4b70-a964-bac351634fee/BB-case-study-hero.png?h=350&fm=webp","alt":"Picture of a person standing under an umbrella with rain","width":1440,"height":810},"lastModified":"2024-06-17T03:35:12.5785331Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"a0d0ba93-26c4-4157-a7fc-a24adaabca14","title":"Cancer Council Australia","introduction":"Cancer Council is the nation’s leading cancer charity, and the only Australian charity working across every aspect of every cancer.","linkUrl":"/cancer-council-australia","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/39fbad39-8379-4682-b59a-027402a9f3c7/CC-%20Hero%20Banner.jpg?h=350&fm=webp","alt":"Lady with cup of tea laughing","width":1945,"height":1094},"lastModified":"2023-09-19T05:19:55.8820686Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"f7258f07-ad22-4d17-acb8-42152ecf91d9","title":"Yarra City Council","introduction":"The City of Yarra is a local government area (LGA) in the inner eastern and northern suburbs of Melbourne, with a population of 91,543 residents. Some of Melbourne’s most iconic suburbs belong to the City of Yarra, including Richmond, Collingwood, Fitzroy and Carlton North.","linkUrl":"/yarra-city-council","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/350cd4e5-a619-4c97-9fba-8097289b2e05/yarraCity-case-study-hero.jpg?h=350&fm=webp","alt":"Picture of a government city council","width":1440,"height":810},"lastModified":"2023-11-23T23:56:32.5942493Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"ca642e38-73cd-4512-83eb-aefad7bb051f","title":"Clipsal by Schneider Electric","introduction":"Clipsal needed a fresh new website to optimise the user experience and better showcase its product range.","linkUrl":"/clipsal-new","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/2b6ea146-defd-483e-8a72-f2919f3492c5/Clipsal_CaseStudy_16x9_hero.jpg?h=350&fm=webp","alt":"Clipsal on a laptop","width":1440,"height":810},"lastModified":"2023-09-19T05:19:17.564572Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"c327ec2c-97c3-48a5-8c21-aaf57176ea06","title":"Global portfolio prioritisation for Schneider Electric","introduction":"Luminary was engaged to improve Schneider Electric's management of the digital portfolio across different teams and countries to enhance visibility and reduce the time in which jobs and ideas are assigned and completed.","linkUrl":"/portfolio-prioritisation-schneider-electric","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/ee311036-6c38-4bff-a78b-8cb9d94027f4/SE%2BJiraAtlassian-Hero%20Banner%20%281%29.jpg?h=350&fm=webp","alt":"Picture of the Jira platform for Schneider Electric","width":1200,"height":675},"lastModified":"2023-06-05T04:24:42.0001936Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"235bb343-860b-4fbb-a1cd-6ba86858d339","title":"Clipsal Electrical Design Application","introduction":"The Clipsal Electrical Design Application is a web-based app that enables professional consultants to help homeowners who are building or renovating to tailor their electrical, lighting and smart home plans and bring them to life.","linkUrl":"/clipsal-electrical-design-application","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/0d63608d-c923-4748-8156-b1a0c95226b5/Clipspec-Hero-Banner.jpg?h=350&fm=webp","alt":"Clipspec floor plan","width":1945,"height":1094},"lastModified":"2023-09-19T04:40:21.6727675Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"f30e3b27-4ea5-4191-ad68-c9382c0a2c51","title":"Crown Gifts","introduction":"Crown Gifts is an e-commerce site owned by Crown Resorts. Luminary replatformed the site onto Kentico 13 to bring it into line with Crown’s other digital assets.","linkUrl":"/crown-gifts","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/92ecda73-4001-4b55-8d0f-8bc30e209ba5/Crown-Hero%20Banner.png?h=350&fm=webp","alt":"Crown Gifts hero","width":1440,"height":810},"lastModified":"2024-10-24T04:31:24.341492Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"55b8f715-7f48-4853-b293-a6b9436b7a3e","title":"Fandelo","introduction":"Fandelo is a social engagement platform that fosters fan-based communities centred around sports, music and entertainment.","linkUrl":"/fandelo","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/f9676f92-8333-4452-8507-9979803bde23/template-feature_hero.png?h=350&fm=webp","alt":"Fandelo hero image","width":1600,"height":900},"lastModified":"2023-11-14T00:20:50.5703596Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"25e577e6-0283-43be-8338-1484b84466ef","title":"Fleet Plant Hire","introduction":"Fleet Plant Hire is a trusted leader with a continually growing database of over 2,500 registered earthmoving contractors, offering a wide range of highly skilled and industry-compliant operators and plant equipment to meet the needs of small and large projects.","linkUrl":"/fleet-plant-hire","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/79d501b9-2371-40ba-a48f-a35c2eb1e762/Screen%20Shot%202023-04-03%20at%208.42.43%20pm.png?h=350&fm=webp","alt":"Picture of a tractor grid in the soil","width":1916,"height":1070},"lastModified":"2023-04-17T04:01:17.5124645Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"14bb417f-7217-41ec-8a86-692071800864","title":"FlexSelect","introduction":"Schneider Electric was looking for a tool that would completely revolutionise the way it went to market with its electrical distribution boards.","linkUrl":"/flexselect","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/3c45d90d-1238-42df-bfac-dc167428f134/05_hero-project_FlexSelect.jpg?h=350&fm=webp","alt":"Image show FlexSelect application on a tablet","width":1600,"height":900},"lastModified":"2023-09-19T04:54:28.2251678Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"bc592cd9-0f23-4ad0-8bbc-e95cfa8632ca","title":"Fuso","introduction":"Fuso approached Luminary seeking to significantly improve customer engagement through the enablement of personalised product matching, and a greatly enhanced enquiry experience.","linkUrl":"/fuso","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/89178797-7c07-442c-be2a-2050db5801a2/Fuso-Hero%20Banner.png?h=350&fm=webp","alt":"Fuso truck on a bridge","width":1600,"height":900},"lastModified":"2023-06-27T02:09:05.5286584Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"0fda0ea4-1bc3-418c-b998-18ad3bb68085","title":"GroundProbe ","introduction":"Luminary and GroundProbe partnered on a discovery project to design a new application experience for GroundProbe engineers to analyse and monitor risks on site.","linkUrl":"/groundprobe","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/0ca7873f-3c5e-4fea-8173-70d07b752147/Ground%20Probe-Hero%20Banner.jpg?h=350&fm=webp","alt":"Mining worksite","width":2880,"height":1620},"lastModified":"2024-11-28T01:27:39.3502139Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"63901126-7597-4454-88e4-dcf7ca361ccc","title":"Healthylife ","introduction":"Healthylife – part of the Woolworths Group – is a digital startup that provides customers with health and wellness advice, services and products.","linkUrl":"/healthylife","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/5a07b98e-f311-4727-906d-e74187f084e3/HL-Hero%20Banner%402x.jpg?h=350&fm=webp","alt":"HealthyLife website ","width":3890,"height":2188},"lastModified":"2024-06-24T05:59:38.0249316Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"c148c9f8-9b05-43d5-b9bd-35aba15a1fe2","title":"Hume Bank","introduction":"Hume Bank needed a world-class site that would appeal to a broad customer base.","linkUrl":"/hume-bank","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/5bc2ef75-961e-4649-81f6-cb1c405eea94/06_hero-project_HumeBank.jpg?h=350&fm=webp","alt":"Image showing Hume Bank website on a mobile phone","width":1600,"height":900},"lastModified":"2023-01-25T04:26:17.7510758Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"55c065d3-db62-4bb2-84b1-7bacace40046","title":"IFM Investors","introduction":"IFM Investors appointed Luminary to deliver a new corporate website to deliver on the needs of its growing international audience.","linkUrl":"/ifm-investors","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/34126cdc-4f85-4045-bb4c-435c17e4c25b/ifminvestors04.jpg?h=350&fm=webp","alt":"IFM hero image","width":1600,"height":900},"lastModified":"2023-09-01T03:00:22.6360227Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"b6ba61e3-71de-44c3-9fb5-2600cb91e73d","title":"Kapitol Group","introduction":"Kapitol Group’s digital transformation and growth-geared website.","linkUrl":"/kapitol-group","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/7b21882b-6eea-4ec2-928b-df101e194139/ben-allan-BIeC4YK2MTA-unsplash.jpg?h=350&fm=webp","alt":"Picture of a Kapitol Group construction site","width":6000,"height":4000},"lastModified":"2023-03-02T02:52:58.1479747Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"e19b368d-2d38-4c11-aca9-73e998265725","title":"legalsuper","introduction":"legalsuper approached Luminary following a significant brand refresh and was faced with the predicament of redesigning and redeveloping their existing website or investing in a new build on a more suitable technical platform to suit their future needs.","linkUrl":"/legalsuper","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/30b520bb-72ac-4aa1-8daf-cd6d9da40249/OPTION%202.png?h=350&fm=webp","alt":"Picture of legalsuper team in a meeting in black and white","width":1321,"height":744},"lastModified":"2024-11-28T16:54:01.163501Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"a351c735-39a5-4f1e-8dbd-2a6d11936442","title":"Magistrates Court of Victoria","introduction":"The Magistrates’ Court of Victoria engaged Luminary to help design a future-state digital service ecosystem.","linkUrl":"/magistrates-court-victoria","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/2db8f116-bc8a-43c7-8dea-660c48c9c1fb/Untitled%20presentation.jpg?h=350&fm=webp","alt":"Picture of the Melbourne Magistrates Court","width":960,"height":540},"lastModified":"2024-03-18T23:54:39.5244922Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"8459efcd-4f23-4d5c-9901-8dabd129d029","title":"Melbourne Airport","introduction":"Implemented by Luminary and designed by Hardhat, the Melbourne Airport website is a future-focused digital platform built on headless CMS platform Kontent.ai. ","linkUrl":"/melbourne-airport","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/56bd154d-18c1-4cea-8b9d-b870de68fcf6/MA-feature_hero.png?h=350&fm=webp","alt":"Plane flying overhead","width":2000,"height":1125},"lastModified":"2023-08-15T06:17:29.7896927Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"1f9883a2-4afa-4386-be85-9a025cca11ea","title":"Melbourne Airport wayfinding system","introduction":"Streamlining the journey: Melbourne Airport’s new wayfinding system provides travellers with a faster, more efficient airport experience.","linkUrl":"/melbourne-airport-wayfinding-system","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/5c0b4527-7e0d-4941-b104-e882f40a84bb/MA-Hero%20Banner.jpg?h=350&fm=webp","alt":"A man walking through Melbourne airport talking into a phone","width":2880,"height":1620},"lastModified":"2024-09-26T07:09:27.3598464Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"ab71c768-f80d-4125-ac97-656a514d0ad8","title":"Money3","introduction":"Money3 approached Luminary intending to establish a more solid and recognisable brand and carve out a place in the market amongst leading non-band providers. ","linkUrl":"/money3","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/54815af2-b200-4fa1-804d-40f76d01f998/template-case-study-hero%402x.jpg?h=350&fm=webp","alt":"Picture of two women sitting in the boot of a car","width":1440,"height":810},"lastModified":"2024-03-28T02:05:15.7274531Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"be572187-3511-4393-9a81-79bad5125c5e","title":"New South Wales Government Headless Content Advisory ","introduction":"The New South Wales Government OneCX Program engaged Luminary for an advisory project on headless CMS. Specifically, they wanted Luminary to clearly define and exhibit headless CMS so that its government agencies were aligned on what it means.","linkUrl":"/new-south-wales-government-headless","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/7e1b3cca-a3b2-480f-83a4-18aef27835f7/dan-freeman-7Zb7kUyQg1E-unsplash%20%281%29.jpg?h=350&fm=webp","alt":"Picture of the NSW Gov landscape","width":1439,"height":810},"lastModified":"2023-11-15T01:52:08.2239086Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"4f7cfa9a-b152-40dd-9a5b-f87bab10e21e","title":"Outerspace Design","introduction":"Product design consultancy Outerspace Design sought Luminary’s assistance to design a website that would reflect its contemporary vision and outlook.","linkUrl":"/outerspace-design","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/eb1be2c9-cae2-497d-8b8f-1188dd03a60f/outerspace-case-study-hero.jpg?h=350&fm=webp","alt":"Product design team","width":1440,"height":810},"lastModified":"2023-09-20T23:37:27.5849263Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"22d78be3-aa16-4a9f-a590-fd6ab234892b","title":"Pearson Australia Schools","introduction":"Pearson is a leader in the education publishing market, supporting over 25 million students across 70 different countries. The global dominance of this British-founded company has meant that most Australian students have used a Pearson textbook or digital resource as part of their primary, secondary or tertiary schooling.","linkUrl":"/pearson","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/fb5b63f7-14e5-4aa2-b614-5d92875a4eca/PearsonAUK12-feature_hero.png?h=350&fm=webp","alt":"Picture of a student standing in a classroom holding a Pearson textbook","width":3840,"height":2160},"lastModified":"2023-10-23T08:48:34.1692369Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"11c0f656-f986-4c93-b2fe-b9026d7f6bcf","title":"Pet Culture","introduction":"Backed by Woolworths and pet insurance specialists PetSure, PetCulture is a new online destination for pet owners.","linkUrl":"/pet-culture","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/40cae930-037d-4400-8a0b-c5cdb0069e85/IC-Hero%20Banner.png?h=350&fm=webp","alt":"Cute dog looking wistful","width":3890,"height":2188},"lastModified":"2023-11-13T03:37:08.0271282Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"39093a94-a51a-43e6-b41f-410488bbbbbc","title":"TTI Group (Ryobi)","introduction":"The parent company of household names Ryobi, AEG and Milwaukee, TTI Group, sought Luminary’s assistance to select a future-proof CMS for the re-platforming of eight of its brand websites.","linkUrl":"/tti-group","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/6e14f241-9706-4aaa-9237-29aba853fc41/template-case-study-hero%402x.jpg?h=350&fm=webp","alt":"Picture of a man using a Ryobi power tool in a shed","width":2880,"height":1620},"lastModified":"2024-03-28T06:00:18.8634592Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"e1a66d93-3eb8-4343-af7e-c97a3a03b0c5","title":"Save the Children","introduction":"Facilitating story-driven content and a smooth user flow to maximise donations and streamline content administration.","linkUrl":"/save-the-children","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/d2782355-ccfc-41c0-83d0-b25895ff9c8c/StC-hero%20image.jpg?h=350&fm=webp","alt":"Little girl","width":1600,"height":900},"lastModified":"2024-10-24T05:00:28.5790734Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"788799fe-43b9-42ea-9636-06c3b819f11e","title":"Simplot","introduction":"Simplot has been serving up convenient, balanced meals for decades, found on the shelves of major supermarkets and in the pantries of Australians and New Zealanders.","linkUrl":"/simplot","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/20aecfb6-6ae5-4b18-b128-6c94a7cb8d74/Simplot-Hero%20Banner.jpg?h=350&fm=webp","alt":"Picture of a farmer outdoors holding green beans for Simplot food production","width":1945,"height":1094},"lastModified":"2024-02-06T03:25:34.3485675Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"d4e162d6-db25-4d86-b0d9-5c542b06782f","title":"The Fred Hollows Foundation","introduction":"A dynamic, user-first digital experience: Fred Hollows' website transformation delivers a more cohesive, accessible platform to enhance donations and better serve diverse audiences.","linkUrl":"/the-fred-hollows-foundation","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/8417de93-2951-4f08-ba30-4d1a3ef7cab9/FHF-Hero%20Banner.jpg?h=350&fm=webp","alt":"People wearing eye patches","width":2880,"height":1620},"lastModified":"2024-12-02T03:11:01.7342744Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"627cab70-3f5b-44be-9507-5a5f94a5bef1","title":"The Salvation Army Discovery Project","introduction":"A deep discovery engagement with Luminary has helped lay the foundations for a far more user-centric website for The Salvation Army.","linkUrl":"/the-salvation-army-discovery-project","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/d6e69bd9-6b01-4d6c-8273-6bfd7ca620d0/salvos-case-study-hero.jpg?h=350&fm=webp","alt":"Woman in high vis vest standing with a box in front of a Salvos truck","width":1440,"height":810},"lastModified":"2023-07-14T01:19:12.8888805Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"},{"itemId":"7dc0e941-ed52-41bd-8c23-55697b418b16","title":"UNICEF Australia","introduction":"UNICEF Australia engaged Luminary to undertake a complete website rebuild, from discovery through to continuous improvement.","linkUrl":"/unicef-australia","img":{"src":"https://assets-us-01.kc-usercontent.com:443/90e79cae-25c6-00b5-6f5b-27efe5c250ab/97ca4e5a-46b0-4184-ba07-a018077b6643/Unicef-Hero%20Banner.png?h=350&fm=webp","alt":"A female UNICEF worker with a child","width":3890,"height":2188},"lastModified":"2023-08-15T06:27:37.5385481Z","codeNameHeroImage":"hero_image","codeNameTitle":"title"}]
