Account Director

Our Account Directors and Client Partners value long-term relationships and delivering digital solutions that make a difference. They are the kind of people who take responsibility for getting results for our clients. 

Key responsibilities

• Managing a portfolio of multiple agency accounts
• Building and sustaining strong and long-lasting relationships with client-side senior managers
• Supporting the new business process including prospect evaluation, proposals and pitching, and preparation of client contract materials
• Providing digital marketing strategy services consultation
• Providing strategic direction and tactical support to cross-functional teams
• Developing agency customer success stories and case studies
• Accountable for the good standing of new client relationships, ensuring client agreements are mutually understood, executed and actively managed
• Financial management – including invoicing, forecasting and internal reporting

Essential skills & experience

• Excellent written and verbal communication skills
• At least 3-5 years account management experience in a digital agency 
• Strong customer service and support skills
• Experience in preparing MSAs, SOWs, SLAs and estimates
• A sound understanding of UX concepts and methodologies
• Previous exposure to agile and waterfall delivery models
• An ability to work autonomously and take responsibility for your accounts
• A moderate to high degree of technical knowledge (e.g. the difference from one CMS to another, the confidence to talk through integration requirements)

Handy skills & experience

• Experience with Kentico, Episerver, Sitecore or Umbraco
• Hands-on experience with marketing platforms such as Kentico Xperience, Epi Campaign, or Salesforce Marketing Cloud

Desired characteristics

• The ability to remain calm under pressure, and maintain a positive attitude at all times
• The capability to lead and directly contribute to strategic engagements